The following Policies govern use of this site and the purchase of goods through Todd Heim Projects. Todd Heim Projects (THP) reserves the right to update or modify these terms and conditions at any time. By using this site, you agree to be bound by the Policies set forth below. All THP goods are made by hand and for the most part, made to order. My policies reflect a balance between my needs as a maker with my desire to be a flexible business person. I welcome any special concerns or questions. Please contact me at ToddHeimProjects@gmail.com.
After you place your order, I will send an email confirming that order within two business days (Monday-Friday). If I receive your order on a weekend or holiday, I will send an email confirmation the next business day. Once I send the confirmation email, all sales are considered final.
Orders ship within two to three weeks from date of confirmation email. I am often able to accommodate rush orders for an additional fee. For rush order inquiries, please contact me at ToddHeimProjects@gmail.com. You will receive a shipping confirmation email with tracking information once the order has shipped. All orders are shipped via FedEx unless otherwise specified.
You are responsible for providing THP with correct billing and shipping information. If an order has been shipped to an inaccurate address that you have provided, I cannot be held responsible. If you refuse a shipment from THP or do not pick up your package, and the package is returned to me, you are responsible for the original shipping cost, return shipping cost, any assessed customs duties or taxes, and a 25% restocking fee. This total will be subtracted from your merchandise refund.
As THP goods are made to order, I do not accept returns at this time. All sales are final.
I accept payment by Visa, MasterCard, American Express, and PayPal.
SITE CONTENTS & COPYRIGHT
All materials, photos, design elements, and text contained on this site are owned by THP. Images may be used online by blogs and social media applications if credit is given to THP as the creator of the content and/or if a link back to ToddHeimProjects.com is provided. Except as noted above, you may not reproduce, publish, distribute, sell, modify, create derivative works from, or use the contents of this site without the written permission of THP. Such use is prohibited by law and may result in civil and criminal penalties.
I have tried to display and describe all products on this site as accurately as possible. Some variation in the appearance of actual product color may result from the use of differing monitors and color gamuts. I cannot be responsible for such variations.
I respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties, or reused without your permission. Any information you give to me will be held with care and will be used solely for the purposes of filling your online order.
Please contact me at ToddHeimProjects@gmail.com if you have any questions that are not addressed here.